Refund & Return Policy

1. Applicability

This Refund & Return Policy applies only to online orders placed on our website and not to purchases from physical stores.

2. Customer Satisfaction Promise

We strive to make sure you are completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a refund or return under the terms below.

3. Refund Eligibility

You may be eligible for a refund if:

• Your order fails due to payment issues or is canceled by us.
• You never received your order.
• Your order was delivered but is damaged, incorrect, or incomplete.

Products must be returned unused, unopened, and in original packaging (if applicable). Products that show signs of use or wear may not be eligible for a full refund. doc.wariyum.com

4. How Refunds Work

Once we confirm eligibility:

• Refunds will be issued to the original payment method used (credit/debit card, UPI, wallet, netbanking, etc.). 
• In case of payment deduction errors (e.g., bank delays), refunds may be automatically initiated by our system. 
• Refund processing typically takes 5–7 working days depending on your bank or payment provider. 
• You will receive an email notification once your refund is processed.

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect item:

• Contact us immediately with photos of the issue.
• We may request evidence before approving a refund or replacement.
• If approved, we will cover the shipping cost and process a refund or resend the correct item.

6. Cancellation Rights

You may cancel your order before it has been processed and shipped.
If the order has already been shipped, cancellation will be treated as a return once the item is delivered.

7. Partial Refunds

In some cases, partial refunds may be issued for:

• Products returned in less than perfect condition
• Missing accessories or parts
• Items past the eligible return timeframe

8. Payment Hold & Security

If your payment was deducted but your order did not go through due to payment gateway delays, do not worry — your money is safe.
Our system will either verify the payment within 15 minutes or reject it and automatically initiate a refund.

9. Contact Us

If you have questions or need support:

📧 Email: sweeet.taalk@gmail.com
📞 Phone: +91 9035784448
 

10. Policy Updates

We may update this policy from time to time. The latest version will always be posted on our website.